SHIPPING, RETURNS + FAQ'S
Returns:
- To make a return, please contact us at hello@graceblu.com within 14 days of your delivery or in store purchase. Returned merchandise must be in original, unused (and unwashed) condition and accompanied by the original Grace Blu Order Confirmation or Packing Slip. We do not refund original shipping charges. Unsolicited online returns will not be accepted.
- Returns after 14 days may be returned for store credit less a 10% restocking fee.
- Return shipping fees are the responsibility of the customer and returns must be received or returned to us no longer than 30 days after initial delivery or in store purchase.
- All Sale Items are Final Sale and may not be returned or exchanged
- All of the following categories are final sale: Rugs, Artwork, Bedding, Furniture, Mirrors, Lighting & Styling pieces. Please contact hello@graceblu.com for any questions regarding our return policy.
- We do not accept returns on items damaged through normal wear and tear.
Cancellation Policy:
- Grace Blu has a no-cancellation policy for back-ordered and pre-ordered items outside our 24 hour cancellation window from time of purchase. Our team works hard to keep our site up to date with the most accurate stock and estimated shipping timeframes. Once your order is placed, it is sent to the manufacturer and a cancellation cannot be processed once the manufacturer has confirmed your order. Changes to an estimated shipping time frame due to a delay in production may occur and are subject to change. Please note that Grace Blu and our manufacturers are still experiencing COVID related delays for both production and shipping. Our team will notify you of any changes to the estimated ship times of item(s) in your order as often as we are updated by the manufacturer and will ship items as they become available. We thank you for your patience regarding back-ordered and pre-ordered Shoppe items.
- For in-stock items when you submit an order through our site, an order confirmation is sent to you and our system verifies your payment method. After you place your order, it is immediately sent to our fulfillment center and can no longer be modified. It is our hope that this expedited turnaround works to your advantage, but we do understand that it can make it difficult to cancel or modify your order.
- If we are unable to cancel your order, please feel free to return your order for qualifying products to us for a full refund of the merchandise value, less shipping. Please contacthello@graceblu.com to receive authorization of your return. If we are able to intercept your order, we will process a cancellation if we receive notice within 24 hours of your purchase.
Shipping & Handling:
- Standard lead times is 7 to 10 Days unless otherwise specified on the product detail page.
- Grace Blu Shoppe orders will include shipping fees that will be added to your order total.
- In stock items will be shipped via USPS, or UPS with few exceptions.
- Please note that the restocked dates are estimates and subject to change. We will be sure to notify you if there is an extended restocked date. You will be charged upon check-out for all items.
Lead Times:
- Third Party Carrier are now estimating a 21 business day transit from time of pickup.
- Production and shipping lead times vary depending on the product. Please visit individual product description pages to view estimated lead times.
Drop Ship Items:
- Drop ship items are shipped directly from our vendors. These items include:
- Rugs
- Furniture
- Art
- Lighting
- Down Pillow Inserts
- All drop ship items are final sale and non-returnable unless defective.
- If your order includes both in stock and drop ship items, you will receive multiple shipments. Please note that drop this items have longer production and shipping lead times.
Furniture Shipping:
- Grace Blu Shoppe furniture is shipped through a third party freight carrier.
- When your furniture is ready for delivery, our carrier will contact you to schedule a delivery date. Your furniture will be brought into the room of your choice, so please make sure that the area is clear. Additionally, the freight carrier is not responsible for assembly or trash removal.
White Glove Shipping:
- If a customer rejects the white glove delivery service at the time of delivery, It is the sole responsibility of customer and not Grace Blu Design or the carrier's to make sure the products in the box are and in perfect condition.
International Orders:
- Canada Orders: Customers can check out normally and shipping prices include all taxes, duties + customs fees.
- For questions on international orders, please email Hello@graceblu.com
- Grace Blu Design will not be held responsible if international orders are lost or stolen.
Theft Policy:
- Grace Blu Design does not cover instances of theft.
- When tracking numbers say the package has been delivered, we assume it to be true. Unfortunately, in the case of theft, we are not able to cover it. We apologize if theft was what happened and sincerely hope that the package turns up.
Expedited Orders:
- At this time, we are unable to offer expedited shipping on orders.
Shipping & Product Damage:
- In the unfortunate event your order arrives damaged, please reach out to hello@graceblu.com to file a claim within 24 hours of delivery with the following:
- A photo of the damaged merchandise in its original packaging
- A photo of the shipping label
- Claims will be responded to within 3-5 business days. Most products shipped are eligible to be replaced. Grace Blu cannot guarantee replacements on damaged merchandise reported after 24 hours of receipt.
- For furniture damages found during the time of a White Glove Delivery service, Grace Blu advises the receiver to take the following steps:
- Notate damage on our third-party carrier’s proof-of-delivery paperwork prior to signing
- Take clear photos of the damage and email hello@graceblu.com within 24 hours of attempted delivery
- It is the receiver’s responsibility to ensure furniture is in perfect condition before signing paperwork and allowing the driver to leave.
- Grace Blu cannot guarantee repairs, returns, exchanges, or refunds on furniture that is accepted and signed for or is reported after 24 hours. Additionally, it is the customer’s responsibility to pay any shipping or restocking fees that may incur. Occasional exceptions are made on a case by case basis. Grace Blu reserves the right to repair as they see fit. Grace Blu does not cover furniture damages cause by normal wear and tear"
Payments:
- Which credit cards do you accept?